TP Play ABOUT FAQ

Deposit

Why is my deposit not reflecting?
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Check bank confirmation or network issues. Contact [email protected]—resolved in 5 minutes with transaction ID.

Download App

What bonuses come with app download?
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How can I contact support if I face issues with the app or bonuses?
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What are the eligibility criteria for each bonus?
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How long are the bonuses valid after claiming?
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How do I claim the welcome bonus after downloading the app?
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Each Bonus

Are bonuses taxable in India?
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Can bonuses be used on all games?
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What is the cashback bonus percentage?
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Can I combine multiple bonuses?
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What if I don't want the bonus?
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How do I forfeit a bonus?
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How do I claim the welcome bonus?
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Games

How do bonus rounds work in games?
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How do I start playing a game?
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Login & Register

How do I register for VIP access?
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What if my password doesn't meet the requirements?
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Can I change my registered email or mobile number?
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How long does it take to verify my account?
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What if I forgot the mobile number I used to register?
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How do I register/Sign up?
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Service & More

Can customer support help with app installation issues?
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Is email support secure for sharing personal details?
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How do I verify my phone number with customer support?
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Can I get help with account verification through customer support?
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How long does it take to get a response from customer support?
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What are the operating hours for customer support?
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Is customer support offered in Hindi for Indian users?
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Withdraw

How do I withdraw my winnings?
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How long does it take to withdraw my winnings?
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